Cookie Policy
This Cookie Policy explains how ZENChatz uses cookies and similar technologies to recognize, protect, and optimize your experience when using our platform and WhatsApp API tools.
1. What Are Cookies?
Cookies are small text files stored on your computer or mobile device when you visit a website or web application. They are widely used by web platforms to ensure site operation, enhance security, retain user preferences, and collect analytical insights.
ZENChatz ("we", "us", or "our"), operated by SmartZEN Solutions Private Limited, uses cookies and local storage tokens to deliver a secure, efficient, and seamless enterprise communication workspace.
2. Types of Cookies We Use
Required for core platform functionality. These handle secure authentication sessions, CSRF protection tokens, tenant workspace routing, and login authorization. The service cannot operate properly without these cookies.
Help us understand how users interact with ZENChatz by measuring page load speeds, API dashboard response times, error rates, and feature navigation patterns.
Remember your custom settings, such as code editor preferences, dashboard layout options, language settings, and active workspace selections.
Set during Meta Facebook Login for Business Embedded Signup flows to securely exchange OAuth state parameters and manage Meta Business integration handshakes.
3. Summary of Platform Cookies
| Cookie / Storage Key | Category | Purpose | Duration |
|---|---|---|---|
zc_session |
Essential | Maintains encrypted active login session for your ZENChatz account. | Session |
zc_csrf_token |
Essential | Protects form submissions against Cross-Site Request Forgery (CSRF). | Session |
zc_workspace_id |
Functional | Remembers your selected business workspace tenant profile. | 30 Days |
_meta_oauth_state |
Integration | Validates security state during WhatsApp Embedded Signup onboarding. | 1 Hour |
zc_theme_pref |
Functional | Stores your dashboard theme and editor layout settings. | 1 Year |
4. Third-Party Cookies & Meta Integration
When linking your WhatsApp Business Account through ZENChatz, Meta (Facebook) may set third-party cookies to facilitate the authentication popup and verify your business manager credentials. We do not control Meta's third-party cookies. Please review Meta's Cookie Policy for detailed information regarding their privacy practices.
5. How to Control & Disable Cookies
You have the right to accept or decline cookies. You can manage or disable cookies by adjusting your internet browser settings:
- Google Chrome: Settings → Privacy and security → Cookies and other site data.
- Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data.
- Apple Safari: Preferences → Privacy → Block all cookies.
- Microsoft Edge: Settings → Site permissions → Cookies and site data.
6. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our platform technologies, legal requirements, or integration standards. Updates will be posted on this page with a revised "Last Updated" date.
7. Contact Us
If you have any questions regarding our Cookie Policy, please reach out to us: