Refund Policy

1. Subscription Cancellation

You may cancel a recurring subscription before its next billing date. Cancellation stops future renewals; your access continues through the end of the already-paid subscription period unless your service agreement states otherwise.

2. Refund Eligibility

Refunds are considered on a case-by-case basis. A refund may be approved when:

• a duplicate payment was made in error;
• we charged you incorrectly due to a billing error; or
• we are unable to provide a paid service because of an issue attributable to ZENChatz, and we cannot resolve it within a reasonable time.

3. Non-Refundable Charges

Except where required by applicable law or expressly agreed in writing, the following are non-refundable:

• fees for subscription periods already used or completed;
• usage-based charges, including messaging, conversation, or other third-party platform fees;
• setup, onboarding, implementation, customization, and professional-service fees once work has started; and
• charges resulting from a suspension, restriction, or action taken by Meta, WhatsApp, or another third party.

4. How to Request a Refund

Please email info@smartzensolutions.com within 7 calendar days of the charge. Include your account email, invoice or payment reference, payment date, amount, and a brief explanation of your request. Submitting a request does not guarantee a refund.

5. Review and Processing

We will review eligible requests and may ask for additional information. If approved, refunds are issued to the original payment method where possible. Processing times may vary by payment provider, but normally take 7–10 business days after approval.

6. Chargebacks

If you believe there is a payment issue, please contact us first so we can investigate. Unauthorised or premature chargebacks may result in suspension of your ZENChatz account while the matter is reviewed.